Support & trust centre.
Everything about our games, our policies and how your login details are protected, in plain English.
Our games, in short
Every game on Romanr Mnov is our own. They are built in-house and loaded from our own website, so there is no third-party game provider in the middle.
- Free to play. There’s nothing to buy and no way to pay.
- No account needed. Open any game from the games page and play straight away.
- Virtual coins only. Coins have no cash value and can’t be withdrawn, sold or swapped.
- Optional account. A free account keeps your coins, daily bonus and level.
- Adults only. 18+ and UK only.
Policies you can read
We keep our policies short and clear. Each one is written for people, not lawyers.
- Terms & Conditions: the rules for using the site.
- Privacy Policy: what we collect and why.
- Cookies Policy: what stays in your browser.
- Responsible Play: healthy play and where to get help.
How we look after your login details
You shouldn’t have to take our word for it, so here is what actually happens.
Your password stays secret
When you sign up, our server turns your password into a scrambled one-way code. We never keep the password as you typed it, and nobody at Romanr Mnov can read it.
Handled by our server
Sign-up, sign-in, contact and Player Care forms are all processed on our server, not in your browser. The pages you see never contain account records or anything technical.
Protected storage
Accounts are kept in a protected area of our server that can’t be opened from the web. Card and bank details are never requested, so they can’t be stored.
Safe sessions
When you sign in, a private sign-in cookie keeps you recognised. It can’t be read by scripts on the page and it ends when you close your browser.
Guess-proof sign-in
After five wrong password tries the account is locked for 15 minutes. Hidden form checks also help keep automated bots out.
Private messages
Messages you send are emailed to our team by our server. Our mail settings and keys never reach your browser.
No website can promise perfect security. To help keep your account safe, use a password you don’t use anywhere else and keep it to yourself. If you think someone else has used your account, tell us straight away.
What happens when you press “Send”
You fill in the form
Your browser does a quick check, such as a missing field, so you get fast feedback.
Our server takes over
The details travel to our server, which checks everything again, saves or emails it, and keeps a simple record that it arrived.
You come straight back
The server sends you back to the page with a clear message: done, or what to fix.
Common questions
I forgot my password. What now?
Use the Forgot password option on the contact form, using the email address on your account, and our team will help you.
Where are my coins and level kept?
On our server, with your account. They follow you to any device when you sign in. Playing without an account doesn’t save them.
A game won’t load. What can I do?
Refresh the page, try opening the game in a new tab with the button under the game window, or use another browser. If it still fails, tell us which game.
Can I delete my account?
Yes. Sign in, open My account and use “Delete my account”. This removes your account file from our server.
Can I buy coins or win real prizes?
No. There are no purchases and no real-world prizes. Coins are virtual and have no cash value.
Who is allowed to play?
Adults aged 18 or over who live in the United Kingdom.
Do you share my details?
We don’t sell them or use them for advertising. See the Privacy Policy for who handles what.